Read the exact order response, identify which system issued it, and match it to the account, contract and request. Risk restrictions, permissions, price rules and market state require different checks. A connection timeout is not proof of rejection, so reconcile working orders and fills before retrying.
Educational software guidance. Trading involves risk. Read the financial and information disclaimers.
Preserve the evidence first
Record the platform/version, System, account, symbol, exchange, side, quantity, order type, duration and timestamp with timezone. Keep the complete rejection text privately. Redact credentials, account and order identifiers from public screenshots.
R Trader Pro's inspected File menu includes Recent Orders, Order History and Fill History. Review order activity separately from executions. The history guide identifies the actual Fill History controls. No rejection was deliberately produced for this article.
Match the response to the next check
| Response category | What to inspect | Who can resolve a restriction? |
|---|---|---|
| Risk or position limit | Provider rule, current position, working quantity and requested increase | The provider for administrator-controlled limits |
| Liquidation-only | Permitted reducing actions and account status | Provider or risk desk |
| Margin or buying power | Current requirement for the product, account and session | Broker or provider |
| Symbol or entitlement | Exact expiry, exchange and permitted instruments | Platform lookup and provider |
| Price or tick increment | Contract specification, stop/limit relationship and exchange price rules | Correct the request within applicable rules |
| Market state | Product schedule, holiday adjustment, halt or account-specific cutoff | Exchange information and provider |
| Authentication or routing | Correct System, account mapping and order connection | Provider and platform support |
These are diagnostic categories, not a verified catalogue of literal Rithmic error strings. Do not change risk settings or buy another evaluation merely because a category seems plausible.
Check the contract and price
Use the platform's instrument lookup. In this desktop inspection, ESZ6.CME resolved to E-Mini S&P 500; that confirms the format in this screen only. A TradingView continuous chart symbol is not interchangeable with every execution symbol or JSON field.
Consult the exchange contract specification for permitted increments and the order-type guide for the difference between stop triggers and limit prices. Do not move a price closer to the market as a generic rejection fix without checking the reason and intended trade.
Before retrying
- Establish whether the original request was definitively rejected, remains pending, or has fills.
- Correct the identified cause, using the provider's current requirements where applicable.
- Confirm the current position and remaining orders.
- Recheck account, expiry, side and quantity before a new request.
If the error persists, send the private event record through the provider's support channel. A risk restriction may require administrator action; it is not necessarily cleared by reconnecting or waiting until tomorrow.
If the response identifies cancellation rather than rejection, investigate an exchange-cancelled order and keep the two states separate.
Common questions
Was every rejected order stopped before reaching the exchange?
Do not infer that from a generic label. Rejections can originate at different stages, including an exchange response. Inspect the originating system and event record.
Does a rejection count as a trade?
A rejected request is not itself a fill. Provider activity rules, fees and reporting definitions should be checked separately rather than inferred from that distinction.
Does liquidation-only always reset the next day?
No universal reset is established. Confirm the reason, permitted actions and restoration requirements with the provider.
Why did a similar order work on another account?
Accounts can differ in permissions, limits, balances, session rules and routing. Compare those settings and the exact responses; do not assume evaluation and funded accounts are equivalent.