Use Financial Instrument Info → Description on the product in TWS. Compare the complete contract, not just the ticker. This is the starting point when an alert selects the wrong product or returns an ambiguous-contract error.
Educational software guidance. Trading involves risk. Read the financial and information disclaimers.
Step by step
- 1 Locate the product in a watchlist or Portfolio.
- 2 Right-click it and open Financial Instrument Info → Description.
- 3 Record the security type, currency, exchange, and contract identifier shown.
- 4 For derivatives, also record expiry, multiplier, strike, and call or put where applicable.
- 5 Compare those values with the app’s symbol mapping before creating another request.
A practical example
A watchlist shows a short futures name with the rest cut off. Before you map an alert, open Description and read the full month and product. Save those details in your test notes. A screenshot of the short row may be too vague for support to know which contract you meant. The full description helps two people compare the same thing without guessing from a ticker.
Screen reference


Mistake to avoid
Common questions
Can I use Description without placing an order?
Yes. It is an check step.
Why does the app need more than a symbol?
Some symbols identify multiple products or listings.