Common Error and Their Resolutions
1. Paused, Can Not Place Order
This status will come, if your account is paused. You can resume by clicking ‘Resume’ Button.
2. Subscription Not Found, Can Not Place Order
If you want to trade on live account without taking subscription then this status will come. You can check your subscription from Payment Tab.
3. Subscription Not Found, Can Not Place Order
If you don’t renew current subscription then you can not place trade. You can renew your subscription from Payment Tab.
4. Trial Expired, Can Not Place Order
We provide 5 days trial account. If your account expired then you cannot take trade. For renew trial version you need to take live subscription. You can check account validity from info tab. Note: Demo account validity will auto increase after taking live subscription.
5. Demo Access Token Not Found
If Rithmic is not connected with PickMyTrade then this alert status will come. You can connect Rithmic by clicking Rithmic disconnected button.
6. Live Access Token Not Found
If you want to place trade in live account and Rithmic is not connected with PickMyTrade then this alert status will come. You can connect Rithmic by clicking Rithmic disconnected button.
7. Account Id Not Found on Rithmic, May be Your Token is
Invalid
8. Can Not Send, Symbol Mapping Not Found in
Setting
User needs to add data in the Setting Tab.
9. Can Not Send, Rithmic Account is Bind With Another
Account
If the same Rithmic account is added to another PickMyTrade account, this error will come. The user needs to subscribe to a PickMyTrade plan to resolve the issue.
10. Can Not Send, Duplicate Position Found
If the user sends a duplicate position and an existing position exists in the Rithmic account, this error will appear.
11. Alert Saved
If everything is going well but the Rithmic account is giving an error, this status will appear. The user needs to contact PickMyTrade support.
12. Access Denied
In this case, the user needs to contact Rithmic support.
13. Invalid Alert Data Json